Service desk
ITSM that lives next to delivery — not beside it.
Tickets, SLAs, routing, changes, problems, knowledge base, and CSAT. Built for services firms that run projects and support in the same relationship.
No card · Live in minutes
SLA
business-hours aware
CSAT
on every ticket
Open tickets
SLA met
96%
At risk
4
CSAT
4.8
Sound familiar
Three questions worth asking first.
Where Kestrio differs
Most PSAs do delivery or support. Kestrio runs an SLA-backed desk against the same client record as the project.
Support tickets and the delivery project living in two different products?
SLA clocks running through nights and weekends you never sold?
Routing tickets by hand because the queue has no idea who is free?
What's included
What you get.
The desk matches how your team works.
Configurable boards, statuses, priorities, and transitions
The SLA clock respects your business hours.
Business-hours SLA with pause, resume, and recompute
Tickets reach the right person on their own.
Skill and load-aware routing, escalations, macros
You learn what the client thought, per ticket.
CSAT surveys, KB articles, changes, and problems
On the desk
- Boards
- Statuses
- Priorities
- Transitions
- Business-hours SLA
- Pause & resume
- Skill-aware routing
- Load-aware routing
- Escalations
- Macros
- CSAT surveys
- Knowledge base
- Changes
- Problems
In the same layer
Keep going.
Accounts
Active
48
Contacts
212
This month
6 new
Accounts & contacts
Client organizations and people
Portfolio health
Active
24
On track
18
At risk
4
Northstar ERP rollout
On trackHelix onboarding
On trackAtlas data migration
At riskProjects & tasks
Plans, milestones, budgets, baselines
Sprint 14 · Northstar
Velocity
32 pts
Remaining
4 days
Done
9 / 16
To do
In progress
Done
Agile
Sprints, epics, boards, velocity
Can tickets and projects share the same client?
Yes, and that is the point. Tickets, retainers, and projects hang off one account and bill off one rate card.
How does the SLA handle waiting on a client?
SLAs are business-hours aware and support pause, resume, and recompute, so waiting time does not burn the clock.
Is there client-facing self-service?
The client portal accepts portal tickets and CSAT submissions against the same desk.
Put service desk on your ledger.
Set it up on a real engagement and see it against your own numbers. Start free, or [email protected]